Customers that purchase a monthly subscription will be billed every month on the business day that they ordered. Orders will be shipped within 1-2 business days after the charge. Subscriptions can be cancelled by simply emailing Support@Bearvana.co. Upon emailing for cancellation, please make sure to include your full name and order number in the subject line so that we can find your order. Any request to cancel a subscription must be done 3 business days prior to the next charge as we send shipments out immediately and need time to process the cancellation. Thank you!